A local operator built around riders not routes.
TravelSafe Transportation runs in Boston community because Boston is where our families, our drivers, and our partner clinics are. We grew the slow way - one rider at a time.
The promise we make to every rider.
TravelSafe Transportation runs every trip the way we'd want one of our own family members handled: a driver you can trust, a vehicle that fits the rider, and a dispatcher who answers the phone the first time. We hire carefully, train continuously, and stay accountable for every pickup.
- Boston-dispatched - local team, local routes, no out-of-state call center
- Vetted drivers - background checks, MVR review, ongoing training
- Accessible fleet - lift-equipped vans with proper securement
- Recurring schedules - the same driver where we can - riders see a familiar face
From request to drop-off, the operations behind every trip.
The four steps every ride moves through - same shape whether it's a school route or a hospital discharge.
Dispatch takes the request
Phone, email, or web form - we capture the rider details, pickup, drop-off, and any care needs.
Driver and vehicle assigned
We match the trip to the right driver and vehicle - accessible, child-seat equipped, or standard - and confirm the pickup window.
Pickup with care
Driver arrives in the window, assists the rider into the vehicle, and confirms departure to whoever needs to know.
Drop-off and follow-up
Driver hands off the rider at the destination and notifies dispatch - caregivers or coordinators get a delivery confirmation.
Where TravelSafe Transportation operates.
Boston-based dispatch and drivers covering the neighborhoods below. Outside the list? Call us - we may still be able to help.
- Roxbury
- Dorchester
- Hyde Park
- Mattapan
- Jamaica Plain
- Mission Hill
- Cambridge
- Brookline
- Roslindale
- West Roxbury
Don't see your area? Call dispatch - we may still be able to help.
Want to book a recurring ride?
Tell us about the schedule - school routes, weekly dialysis, recurring senior errands - and we'll get a plan back to you.